Privacy Policy
Last updated: October 2026
O Vizinho Restaurante respects the privacy of its customers and website users and is committed to protecting their personal data in accordance with the General Data Protection Regulation — Regulation (EU) 2016/679 (“GDPR”) — and other applicable data protection legislation.
1. Data Controller
The data controller responsible for the processing of personal data is:
Rufino de Sousa das Neves, Lda.
Tax Identification Number: 515 546 631
Registered office: Rua da Lombadinha, no. 35, 9385-237 Calheta, Madeira, Portugal
Establishment:
O Vizinho Restaurante
Beco da Amoreira, no. 26
São Martinho
9000-086 Funchal, Madeira, Portugal
For any questions regarding the protection of your personal data or to exercise your rights, please contact:
info@ovizinhorestaurante.com
2. Personal Data We May Collect
Depending on how you use our website and services, we may process personal data such as your name, email address, telephone number, information provided when contacting the restaurant, and data relating to enquiries or reservations.
We may also collect certain technical data relating to the use of the website, including IP address, device type, browser used, pages visited and information about your interaction with the website, through cookies and similar technologies.
3. Purposes and Legal Basis for Processing
Personal data may be processed for the following purposes:
– responding to enquiries or requests for information;
– managing reservation-related requests and communications;
– providing services requested by customers;
– complying with legal, tax and administrative obligations;
– improving the operation, performance and user experience of the website;
– obtaining statistical information about website usage;
– ensuring the security of our systems and services.
Depending on the circumstances, processing may be based on the performance of a contract or pre-contractual measures, compliance with legal obligations, the legitimate interests of the company or the consent of the data subject.
Where processing is based on consent, you may withdraw that consent at any time, without affecting the lawfulness of processing carried out before its withdrawal.
4. Reservations through TheFork
The O Vizinho website allows reservations to be made through the external platform TheFork.
When using this functionality, you may be asked to provide personal data necessary to make and manage the reservation, such as your name, contact details, number of guests, preferred date and time, and other information relating to the reservation.
Personal data collected and processed directly through TheFork is subject to that platform’s own terms and privacy policy.
We recommend reviewing TheFork’s privacy policy before providing personal data through the platform.
Data required to manage the reservation may be made available to O Vizinho in order to provide the requested service.
5. Google Analytics
The website uses Google Analytics, an analytics service that allows us to obtain statistical information about how the website is used.
Google Analytics may collect information such as pages visited, duration of visits, device type, browser used, approximate location and other technical information relating to browsing activity.
Where legally required, cookies associated with Google Analytics will only be used after obtaining the user’s consent through the cookie management mechanism available on the website.
Users may change or withdraw their consent to non-essential cookies through the cookie settings available on the website.
6. Cookies
The website uses cookies that are necessary for its operation and may also use additional cookies for statistical and analytical purposes.
Strictly necessary cookies may be used without consent where they are essential to the operation and security of the website.
Analytics cookies, including those associated with Google Analytics, will only be used with the user’s consent where required by applicable law.
Users may manage their preferences through the cookie management system available on the website and through their browser settings.
7. Sharing Personal Data with Third Parties
Personal data may be disclosed to service providers that assist O Vizinho with website operation, technological infrastructure, reservation management, statistical analysis or other services required for its business activities.
These service providers may include, among others, TheFork and Google.
Personal data may also be disclosed to public authorities, tax authorities, courts or other entities where legally required.
O Vizinho does not sell or trade the personal data of its customers or website users.
8. International Data Transfers
Some service providers used by O Vizinho may process personal data in countries located outside the European Economic Area.
Where international data transfers take place, the safeguards required under applicable legislation will be used, including, where necessary, adequacy decisions adopted by the European Commission, Standard Contractual Clauses or other legally recognised mechanisms.
9. Data Retention
Personal data will only be retained for as long as necessary for the purpose for which it was collected and for any additional periods required under applicable law.
Data relating to reservations, invoicing or tax and accounting obligations may be retained for the relevant statutory retention periods.
Data relating to enquiries will be retained for the period necessary to respond to and follow up on the relevant request, unless longer retention is required for legal or contractual reasons.
10. Data Security
O Vizinho adopts appropriate technical and organisational measures designed to protect personal data against loss, misuse, alteration, disclosure, unauthorised access or destruction.
Despite the measures implemented, no data transmission or storage system can guarantee absolute security.
In the event of a personal data breach, the procedures required under the GDPR and applicable legislation will be followed, including, where necessary, notification to the supervisory authority and affected data subjects.
11. Data Subject Rights
Under applicable legislation, data subjects may, depending on the circumstances, exercise the following rights:
– access to their personal data;
– rectification of inaccurate or incomplete data;
– erasure of personal data;
– restriction of processing;
– objection to processing;
– data portability;
– withdrawal of consent.
To exercise these rights, please contact:
info@ovizinhorestaurante.com
Additional information may be requested where necessary to verify the identity of the applicant and protect personal data against unauthorised access.
12. Right to Lodge a Complaint
If you believe that the processing of your personal data infringes data protection legislation, you may lodge a complaint with the competent supervisory authority in Portugal:
Comissão Nacional de Proteção de Dados — CNPD
Further information about your rights and the available methods for submitting a complaint can be found on the CNPD’s official website.
13. Links and Third-Party Services
The website may contain links or functionalities associated with third-party platforms, including reservation services.
These services have their own privacy practices and policies, for which O Vizinho is not responsible.
We recommend reviewing the relevant privacy policies before providing personal data through those services.
14. Changes to this Privacy Policy
O Vizinho may update this Privacy Policy whenever necessary, including as a result of legislative, technological or service-related changes.
The latest version will always be available on the website, with the date of the most recent update shown at the top of this page.